Welcome to Poker Supplies Ltd. Our Goal is to make every one of our customers satisfied with our products and service. Each order placed with us will be responded to with a confirmation e-mail. Orders in stock will ussually be shipped within 2 business days.
Allthough we check all materials & orders before they leave our warehouse, the customer is still responsible for inspecting all materials for defects, or shortages. We cannot and will not replace, or refund your order once you have cut or used the material.
Please check your order immediately after receiving it. All claims for shortages, or missing items after 30 days will not be honored.
All deposits for Custom Poker Tables and Cutom Poker Table Cloths are NON-REFUNDABLE.
Are All Of Your Products In Stock?
Most products are in stock in OUR WAREHOUSE at all times, unless it is a special order item. Some special order items are drop shipped direct from the manufacturer’s warehouse (These Special Order Items will be noted on our website when this is the case).
You will be contacted within 1-2 business days either by phone or e-mail if we are out of stock on a particular item.
What Countries Do You Ship To?
We ship Worldwide
Please contact us by phone or e-mail for a shipping quote for an International Order BEFORE placing your order through our website. International Shipping Costs can be very expensive. We ship ONLY by USPS to international Countries.
Once we have quoted your shipping costs, you can place your order through our website.
NOTE: Shipping Charges for orders outside of the United States CAN NOT be calculated through the website. Once your order is shipped, we will add the shipping costs back to your invoice and charge your credit card
We MAY require that you fax a copy of your credit card, both front and back; along with a copy of a photo id of yourself. This is the only way that we can verify that you are the actual card holder. This is to safeguard against fraudulent orders for our customers and us.
You can fax all of this info to us at 1-605-221-5934
We will also accept Money Orders, Cashiers Checks, or any other form of Certified Bank Check for payment before shipping.
All international shipping charges do not include any customs or brokers fees. All shipments will declare ACTUAL value of the products. Please do not ask us to declare a lesser value for your package. Buyers are responsible for all customs and duties fees.
If an item is lost or damaged though this route, it might take up to 30 days to file a claim. All buyers agree to settle such claims with the USPS Post Office.
Do You Ship To APO/FPO Addresses?
Yes, we do ship to APO/FPO address, Puerto Rico, Hawaii, Alaska and Guam via USPS Priority mail. Tracking numbers are not available for APO/FPO and Guam shipping addresses.
What Will My Shipping Costs Be?
Shipping charges are calculated only for the 48 US Continental States at the Checkout Page when you select Ground, Next Day, Second Day, or 3-Day Select for your shipping option. After viewing your complete order total, you will be given the opportunity to accept or decline your purchase, before processing your order through our website.
In the event that the website does not calculate your shipping costs within the USA, we will contact you first before shipping. This usually happens when a large order is placed through the website, and our system is unable to calculate shipping costs.
Sometimes UPS Ground Freight is not caclulated online if a LARGE order is placed. Our website can only calculate up to 150 lbs. of weight per order. In the event that your freight is not calculated for you, we will call first before shipping your order.
Please be aware that if you select U.S. Mail for your Shipping Option, it is usually CHEAPER & FASTER to ship by UPS. We always check to see which one is cheaper. So, if it is cheaper to ship by UPS, we will correct the shipping option from U.S. Mail to UPS. We reserve the right to choose which shipping company to use for shipments.
Shipping charges are absolutely non-refundable and non-negotiable under any circumstances. We double check all orders for freight before they ship. If there is a discrepancy on shipping costs on our end, we WILL correct the charges to reflect the actual shipping costs.
Delivery transit may take 1-7 days for U.S. customers & 7-14 days for International shipments, depending on destination.
Refused Shipments
Refused or undeliverable packages are not grounds for a refund. Customer will be re-sent another shipment if the packages are returned to us. Customer will be charged another shipping and handling fee for the re-shipment. If a change of address occurs during a UPS shipment, through no fault of ours, the customer will be charged a $5 fee for the change of address (this fee is charged to us by UPS).
How Do You Sell Your Fabrics & Vinyl?
We sell all of our materials by the "Running Foot". One Foot of material will be whatever the width of the material is, by one yard (1 foot) in length. Example: One foot of 54" Inch Wide Material would be 54" Inches Wide and 1Foot long.
Does Your Material Come In One Continuous Length?
Our materials are sold in continuous lengths. If you order two yards of material, you will receive 6 feet of material. 3 yards of material = 9 feet of material, 4 yards of material = 12 feet, and so on... In the event that you place a large order for one single piece of material, and we do not have the material in one continuous length, you will be contacted before we ship your order.
My Package Was Damaged Or Lost In Transit
If your shipment arrives damaged in shipment, please contact us immediately for resolution. We will reship any damaged or lost items as soon as a resolution is made with the shipping company...
I Need To Return An Item For Refund
We will accept returns of uncut material/unused items for any reason within 30 days. All materials must have a return authorization (you may e-mail us or phone us at the e-mail address or phone number below). Credit amount will be less all freight charges incurred. Credit will be issued to the credit card used on the order. Credits can take up to 4 weeks to be issued. There are no returns once materials have been cut or used. All merchandise must be new. Materials must be placed back in original packing or equivalent.
Customer will be responsible for shipping costs to return any item(s).
There will be a 25% Restocking Fee on ALL returned items.
SPECIAL ORDER ITEMS ARE NOT RETURNABLE.
I Need To Return An Item For Exchange
We will accept uncut material/unused item(s) for exchange for any reason within 30 days. All materials must have a return authorization (you may e-mail us or phone us at the e-mail address or phone number below). There is a 25% Restocking Fee on ALL returned items for exchange. Customer is responsible for ALL shipping costs to return any item(s) and for ALL shipping costs to re-ship the new item(s) back to the customer.
Your comments are important to us. Please tell us why you are returning merchandise.
We Reserve The Right To Refuse Service At Any Time
We reserve the right to refuse or cancel your order, for any reason, at any time, and whether or not the order has been charged to your credit card. If a credit card has already been charged for the purchase and the order is canceled, we will issue a credit to the credit card account in the amount equal to the charge.
